Don't you have the local rep's number, the one who did the final walkthrough with you? My RAH contact was great, took care of stuff after the 1 year mark no problems and went out of their way to fix certain items. Maybe I just got lucky with our rep. I have RAH's OC VP # if you don't get any help.
We had mice due to construction since we were phase 1 and due to a park they built across the street that was a dirt lot when we moved in. DIY drywall putty and steel wool, never had a problem again, our neighbors used snap traps around their house and caught a bunch which probably helped us too.
yxc206 said:
We moved in this summer and found thin garage door corner seals damaged by rats easily and rats even managed to get inside the walls through the garage (I couldn't even believe it when my family told me that they heard rats chewing on 2nd floor). Hired third party pest control and caught two this Sat morning in garage.. Hopefully no more inside..
The frustrating part is I put a service ticket on Wed but no response.. Had to call and RA said they would dispatch someone to call us ASAP and hours later someone called and told us we needed to contact local RA reps and hung up on us.. pretty impressive customer service nowadays!