tmare_IHB
New member
I just have to ask before I go off on AT&T, because it is really ugly when I get mad and I end up not liking myself for the monster I become. We have been through absolute hell with our internet service. We have spent 100's of dollars trying to fix the problem and tonight we seem to have narrowed it down immensely. Forgive me if I am stupid and completely non-tech savvy, but here it goes:
The entire time we have had high speed wireless service we have had trouble with our internet connection. It has been slow, intermittent and generally annoying. No one has been able to figure out the problem. AT&T has blamed the modem, the router (which we eliminated) and every other thing you could imagine. We've replaced several things and hired professionals to try to figure it out, checking all electrical wiring in the process. Tonight my daughter was talking to my mother on the phone in various locations throughout the house and of course, the internet connection was only working sporadically while she was on the phone (she's 4). She left the phone somewhere and didn't hang it up, we searched and searched together for the phone and we couldn't find it. The internet connection completely disappeared while the phone was off the hook. We gave up looking for the phone and my husband completely disconnected and unplugged the phone to see if we could get online. Magically, the internet connection is now working better and faster than it EVER, EVER has. We actually have a connection that is as strong and fast as the connection that I am sure all of you are used to having daily. So now I am going back for the hundredth time to argue with AT&T.
Can someone out there explain this? How do I convince the idiots over there that there is a problem with the phone line, because it seems clear to me. Is there something else someone can figure out? I can't tell you how many times over the last year we have told them that we got high speed wireless so that we could actually use the phone and the computer at the same time. Granted, we could use the phone at the same time but it has always been slow, especially compared to what we are experiencing tonight.
The entire time we have had high speed wireless service we have had trouble with our internet connection. It has been slow, intermittent and generally annoying. No one has been able to figure out the problem. AT&T has blamed the modem, the router (which we eliminated) and every other thing you could imagine. We've replaced several things and hired professionals to try to figure it out, checking all electrical wiring in the process. Tonight my daughter was talking to my mother on the phone in various locations throughout the house and of course, the internet connection was only working sporadically while she was on the phone (she's 4). She left the phone somewhere and didn't hang it up, we searched and searched together for the phone and we couldn't find it. The internet connection completely disappeared while the phone was off the hook. We gave up looking for the phone and my husband completely disconnected and unplugged the phone to see if we could get online. Magically, the internet connection is now working better and faster than it EVER, EVER has. We actually have a connection that is as strong and fast as the connection that I am sure all of you are used to having daily. So now I am going back for the hundredth time to argue with AT&T.
Can someone out there explain this? How do I convince the idiots over there that there is a problem with the phone line, because it seems clear to me. Is there something else someone can figure out? I can't tell you how many times over the last year we have told them that we got high speed wireless so that we could actually use the phone and the computer at the same time. Granted, we could use the phone at the same time but it has always been slow, especially compared to what we are experiencing tonight.