I had a lease renewal notification for the 3bed/2bath West Park IAC townhome - one roommate was going to move out, so we looked for a 2bed/2bath floor plan. Decided to stay with the same community (easier move, and same location).
Just HATED how the rep handled the situation and used scare tactics on getting us to put a hold on the unit. Too much rent overlap between the two places. Also rep pretended to not know anything and acted as if they were DOING US a favor.
*On-special (rental price from 1775 to 1680) - hold for two weeks.
Scare tactic: Only this week! Don't know if it'll be available next week! Renting picks up at this time of the year! (What?? Mid-Feb?) I folded and they won. A week later, the 2nd floor plan ($1645) was LOWER than the 1st floor unit I was stuck with.
*200 off move-in: We understand that you have to pay for two places at once, here's 200. (Ha! IAC offers that everytime and everywhere, ranging from 200 to even 400 larger floor plans). It's nothing special.
*Another rental application and $35 fee. (As opposed to renewing the lease, in which we wouldn't need to re-do the app)
Everytime I move into an IAC place, the cable wiring is messed up. What does "wired for Cox" means? Everytime I have to fight with management to get them to pay for it - all the Cox tech did was change out a splitter inside the panel. I don't understand how the wiring could change from the previous tenant to me - most likely the previous tenant had cable tv or internet of some sort and it worked.
At one point, we were considering renewing the townhome lease if were able to find a 3rd person. The leasing office person wanted ALL FOUR OF US to come in AT THE SAME TIME to go over paperwork, lease, etc. She said "it'd be easier to go over the info at ONCE so everyone's on the same page" --- It's not complicated, one person is moving out, another person is moving in, sign XXX. Excuse me??? Who's working for who? I've done all sorts of roommate removal/addition before, we never had to all come in at the same time. How can she expect four people with different schedules to come in. We just need to have the papers signed before the new lease starts - that's the only POLICY. It's NOT in the policy to have everyone in AT THE SAME TIME. It seemed like if we didnt come in at the same time, she was not going to accept our stuff.
As for the old place, I'll wonder how much of the security deposit we get back or OWE.
I'm trying to think of ways to get back at IAC, or get the most out of IAC. I do think their properties and "ammenities" are fair, but when it comes to appreciation to their good renters, there's NOTHING. Renter appreciation day? Here's 5% for this month? Happy Birthday w/ Actual signatures from the staff and a free car wash coupon?
Most of the staff seems poorly trained, unfriendly (personally I feel scared when I walk in the office), and non-responsive or professional. I guess I could understand that the job satisfaction would be low (who actually dreamed of having a career as a leasing office person), so why would they care to provide good service? I find that the "nicer" the community, the faker the person, but professionalism and quality of service does not improve!