<a href="http://www.happyitis.biz/">For those of you who wonder "What the heck happened to Farrells?" here's your answer.</a>
<blockquote>[A personal story - The Wisconsin-Illinois district <strong>used the Ford City parlour (a free-standing parlour) to train all the management </strong>on the new menu and procedures. As the training store, the menu and atmosphere changes were rolled out there on the day of our meeting. While we were there, a birthday party was being held on the other side of the store. When it was time to celebrate the birthday, we all went over (sans drum, siren or bell) and sang a nice round of happy birthday.<strong> The birthday child's father was so incensed by the lack of festiveness that he came over, interrupted our meeting, and demanded the corporate address so he could write. </strong>His disgust with the changes was reflected in that store's sales, which dropped nearly 30% over the next 12 months. Fourteen months after the drum and bell were removed from Ford City, the parlour was closed permanently.]</blockquote>
What kind of "yes men" sat through that managment meeting and decided that this was a good idea to greenlight through the rest of the chain? My God!