I used the company and it worked well overall. they did a great job in garage cabinets and master closet. Epoxy ended up great but read my review that I copied from another website: I got 8 cabinets in the garage, 3 car garage epoxy and master closet for $8350. It may not be cheapest but I believe they stand behind their work.
I'd like to divide the works in 2 parts. I chose Tailored Living/Premier Garage due to the good reviewed we saw on the Yelp and Angie's List and we were willing to pay more to get good results for our brand new house in Irvine.
The following is our experience:
First is the cabinet/closet part of the work. Friendly design consultant Katy and excellent work by the professional installers and we're happy with the result. This gets "A" rating from both my wife and I. Even though there was a hiccup from the factory that made the parts for the closet where missing parts made it necessary for them to come back the second time, the end result was positive and a beautiful master closet means a happier wife
The second is the garage epoxy. The young fellow that came to do the work seemed a bit young for the job, I guess college aged? Not sure if it is norm, he did not tape the lower part of the dry wall sitting above the concrete slab so some paint got onto the dry wall. Since it's the garage, I didn't care too much but my wife was a bit disappointed. The next day came and I'm not sure who came to do the polyurethane coating. multiple spots on the garage floor has exposed chips/flakes (that adds color to the floor) from the previous day making it uncomfortable to walk on it after everything is dried. It can easily cut your foot if you're wearing slipper and walked next to the side of the concrete wall. In addition, chips were missing or almost non existent at several spots making it an uneven appearance. The gentleman who came to inspect the work after we called added more chips to make the appearance more even. He sanded down parts of the floor making it more even. However, there are still multiple spots of exposed chips with sharp edges. One of the partner/owner came out and checked and then sent another gentleman to repair. The last gentlemen did a much better job sanding down the sharp protrusions from the floor and walls covered by the epoxy and then applied more polyurethane coating to cover the chips/flakes. Without the repair work, there were multiple areas in the garage where I could not push things around on the floor without it been stopped by the protruding chips.
Overall we're very happy with the customer service of Tailored Living/Premier Garage. My wife would give a B due to the multiple visits to get the garage Epoxy right. But overall, a company's willingness to make things right and maintaining their professionalism will still get my business next time I buy another house in Irvine.
