Hi Everyone -- Not sure what to do here... I used to live at Woodbury Square and I was very happy there until people who smoked heavily moved in under us and their smoke was coming into our apartment while our daughter was only 2 (we are also sensitive to cigarette smoke). The manager would not do anything to help us and was actually quite rude so we moved to Palmeras because they have a non-smoking side. You may or may not know that when you move between IAC properties before your lease is up you have to rent an apartment that is $100 more than your last apartment.
So we leased a new apartment at Palmeras and in the lease it states that you cannot smoke in your apartment, the common areas besides the second pool or within 20ft of the non-smoking buildings. Palmeras was almost the same price as Woodbury so we have been paying $100 extra than everyone to live here to get away from cigarette smoke. The problem is that people are still smoking on the non-smoking side and our apartment is above a big grassy area where people like to smoke so they're smoking right under our apartment. I have complained many times and have given them apartment numbers to people who are smoking and all they have done, after many complaints is send out 1 reminder letter.
Today I saw people smoking in my hallway and have found cigarette butts in the stairwell, the leasing office actually told me to tell them every time I see someone smoking but I am not going to be the smoking police (even though I kind of feel like I already am), that's their job! I think its extremely unfair that I'm paying extra to live here to be away from smoke and people are still smoking and they're not doing anything about it. I realize that they cannot stop people from doing this, but aren't they breaking their own lease by not taking care of this problem when I complained before? Is there anything I can do to get at least the extra money I have paid to live there back? I'm writing a letter but I'm not sure what good that will do.
Any help or advice is greatly appreciated, thanks!
So we leased a new apartment at Palmeras and in the lease it states that you cannot smoke in your apartment, the common areas besides the second pool or within 20ft of the non-smoking buildings. Palmeras was almost the same price as Woodbury so we have been paying $100 extra than everyone to live here to get away from cigarette smoke. The problem is that people are still smoking on the non-smoking side and our apartment is above a big grassy area where people like to smoke so they're smoking right under our apartment. I have complained many times and have given them apartment numbers to people who are smoking and all they have done, after many complaints is send out 1 reminder letter.
Today I saw people smoking in my hallway and have found cigarette butts in the stairwell, the leasing office actually told me to tell them every time I see someone smoking but I am not going to be the smoking police (even though I kind of feel like I already am), that's their job! I think its extremely unfair that I'm paying extra to live here to be away from smoke and people are still smoking and they're not doing anything about it. I realize that they cannot stop people from doing this, but aren't they breaking their own lease by not taking care of this problem when I complained before? Is there anything I can do to get at least the extra money I have paid to live there back? I'm writing a letter but I'm not sure what good that will do.
Any help or advice is greatly appreciated, thanks!
