[quote author="MacInThebox" date=1255008156][quote author="Soylent Green Is People" date=1254966881]Because your home loan is likely owned by one of the Agencies (FNMA/FHLMC) you can refinance without PMI. Anyone can provide that loan for you. As most have noted, the non-lender fees are high, but it's not the lender's padding. They simply haven't shopped for services that well.
Zillow's quote system is terrible (IMHO). You put in X and you get 85 to 100+ responses from robot programs that are mostly noise compared to hard data Most of the lenders deliver the rate quoted - as long as you watch the lock periods and know more than the loan officer - The AIM quote is a good example. Had you spoken with someone they could have looked at the Making Home Affordable Program which avoids PMI. Because you got an Internet quote, AIM's terms look worse than they should because of the addition of PMI. The "robot" programs don't know how to quote around specific circumstances that will both make their quotes better and give you the consumer a better option. I've seen quotes through Zillow for $729k loan amounts for areas that you can't get that loan amount, plus A+ rate quotes from well rated companies given to F- borrowers based on either FICO or income. It's a tool that provides information that at this point is too thin to get an accurate quote.
My .02c
Soylent Green Is People</blockquote>
I started the loan process with the broker today. He told me he has locked the rate in, and the closing date would be 11/2. It looks like the best quotes from Zillow do not include PMI. For my situation, it does work well for me, since my refinance is pretty straight forward, at least at this point; it's not a jumbo, my credit is fine, my income level is good enough and can provide docs. I actually benefited from the government's Making Home Affordable Program in that I did not have to make my LTV 80% to avoid PMI, which I guess is a small welcome surprise. I think with Zillow, it's usefulness can vary by quite a bit depending on each person's situation.</blockquote>
I'd post what you posted here in the advice->mortgage->refi forum at Zillow. Ask if the fees, etc. look appropriate and competitive. There are a few straight shooters that frequent the forums over there, and of course there is nothing wrong with hearing about competitive offers (although they're not supposed to be directly soliciting business in the forums IIRC). I don't know if they still fight like cats & dogs over there, but you would at least get more feedback. And maybe a bit of entertainment.