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Poor Quality control by the builder -> New home defects (a lot of defects) -> Customers complaints and make appointments to get things fixed -> Builder's customer service gets many requests and overwhelmed -> delay or no response from customer service -> frustration!!! -> Builder moves on to...

Re: No Quarter: "Item 1 sounds like the toilet is not seated correctly on the wax ring underneath.  That might allow the unpleasant sewer odors to come back in.  " Thanks for the advice! I will definitely ask them to check this out. So do they need to take the toilet base off in order to...

The issues that have not been fixed are: 1) downstairs toilet smells (this is our biggest issue), we can smell it from the corridor that linked to the living room! The subcontractor came to look at it a twice times, but always told us its fine, just put bleach in it and use hot water to flush...

We bought our home in Maricopa, moved in in Dec 2012, we have several major issues with the home and it has never been fixed, despite we contacted the customer service people many times, they and their subcontractors just keep giving excuses to delay the process.  Finally we realized that...