Author Topic: Joys of replacing a fridge, attempt #4  (Read 485 times)

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Offline momopi

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Joys of replacing a fridge, attempt #4
« on: July 12, 2022, 03:14:29 PM »
So my old fridge died and it wasn't worth the cost of repair, so I decided to buy a new one from Costco.

After getting over the sticker shock I decided to buy a Kenmore fridge.  It was a nice French door fridge except it leaked water inside from day #1.  Kenmore repair guy said they cannot open part in door to repair (leaky water line or something else) and must order replacement.  Turned out the Fridge was sourced from LG (rebadged by Kenmore), and LG sourced it from another manufacturer in Korea (triple re-badge).  Parts not avail and no date on avail.  Called Costco to replace with same model.  The fridge's ice maker trap door also did not function properly most of the time.

Fridge #2 came and leaked water outside by water dispenser from day #1.  Installer says wait a day and it should stop dripping.  Days later there was still a puddle of water in the morning.  Ice maker trap door worked most of the time at least.  Upon close inspection the fridge, despite arriving in pristine exterior condition, showed interior that resembled refurbished fridge with deep scratches, dirt, and worn areas.  Called Costco to replace with GE fridge (time to change brand).

Fridge #3 arrived today.  Opted for a fridge that did NOT have an in-door water/ice dispenser.  Nice looking fridge, good interior shelf arrangement to store more stuff than the Kenmore/LG.  Except when plugged in it started making loud noise from back.  Nope, not the drip pan rattling (would have been too easy).  Deliver guy suggested calling Costco immediately to request replacement.

Called Costco to request replacement and was told they must send this to appliance team and contact GE first.  Demanded that they send "new" replacement and not a remanufactured unit.  Was told that all they can do is "request" a new unit.  What?
 
Now waiting for Costco appliance team and fridge #4.  If this one turns out to be a dud I'm going to look for a vintage fridge.  ;p

Offline The California Court Company

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Re: Joys of replacing a fridge, attempt #4
« Reply #1 on: July 12, 2022, 04:42:32 PM »
had similar experience with washer and dryer delivered by Costco. always came damaged (dented)  and had to keep ordering replacement. they also did not bother to pick up one washer to be returned that I could have kept it and sell it for $$ (since it is new but only with cosmetic damage) but being a honest guy I had to call and beg them to take it away.

So my old fridge died and it wasn't worth the cost of repair, so I decided to buy a new one from Costco.

After getting over the sticker shock I decided to buy a Kenmore fridge.  It was a nice French door fridge except it leaked water inside from day #1.  Kenmore repair guy said they cannot open part in door to repair (leaky water line or something else) and must order replacement.  Turned out the Fridge was sourced from LG (rebadged by Kenmore), and LG sourced it from another manufacturer in Korea (triple re-badge).  Parts not avail and no date on avail.  Called Costco to replace with same model.  The fridge's ice maker trap door also did not function properly most of the time.

Fridge #2 came and leaked water outside by water dispenser from day #1.  Installer says wait a day and it should stop dripping.  Days later there was still a puddle of water in the morning.  Ice maker trap door worked most of the time at least.  Upon close inspection the fridge, despite arriving in pristine exterior condition, showed interior that resembled refurbished fridge with deep scratches, dirt, and worn areas.  Called Costco to replace with GE fridge (time to change brand).

Fridge #3 arrived today.  Opted for a fridge that did NOT have an in-door water/ice dispenser.  Nice looking fridge, good interior shelf arrangement to store more stuff than the Kenmore/LG.  Except when plugged in it started making loud noise from back.  Nope, not the drip pan rattling (would have been too easy).  Deliver guy suggested calling Costco immediately to request replacement.

Called Costco to request replacement and was told they must send this to appliance team and contact GE first.  Demanded that they send "new" replacement and not a remanufactured unit.  Was told that all they can do is "request" a new unit.  What?
 
Now waiting for Costco appliance team and fridge #4.  If this one turns out to be a dud I'm going to look for a vintage fridge.  ;p
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Online nosuchreality

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Re: Joys of replacing a fridge, attempt #4
« Reply #2 on: July 12, 2022, 04:59:46 PM »
Has anybody bought a car built during the pandemic?

QC on anything more complex than a plank of wood has seemingly gone into the toilet.

And probably the better question, how long do we need to wait to clear the manufactured backlog of things like Dishwashers, Refrigerators to clear for stuff built over the last two years.  Not sure it’s any better now since everybody seems to be chronically short staffed.

Offline Ready2Downsize

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Re: Joys of replacing a fridge, attempt #4
« Reply #3 on: July 13, 2022, 07:55:37 AM »
Has anybody bought a car built during the pandemic?

QC on anything more complex than a plank of wood has seemingly gone into the toilet.

And probably the better question, how long do we need to wait to clear the manufactured backlog of things like Dishwashers, Refrigerators to clear for stuff built over the last two years.  Not sure it’s any better now since everybody seems to be chronically short staffed.

I bought a car Aug 2020. No problems. Couldn't find the fridge I wanted (still back ordered now till mid Sept) so I bought the cheapest ugliest old style kenmore fridge from costco (moving again and plan on putting it in my garage and getting another one). Even went with white, lol! No problems with it.

Offline momopi

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Re: Joys of replacing a fridge, attempt #4
« Reply #4 on: August 02, 2022, 01:25:03 PM »
I forgot to mention Fridge #3 was a GE.  I called GE to discuss the loud fan noise from the back and was told that it's normal for first couple of days.  After 2 days it did quiet down, but the fridge would take a long time to kick in after the door was left open (for loading groceries) while it was getting warm to 40-50F.  Again, was told by GE support that this was "normal", and I shouldn't obsess over temperature readings or request return.

We decided to replace fridge #3 with another GE of the same model.  Lo and behold the 4th fridge arrived, ran quiet from day one, and the compressor (?) kicked in quickly after leaving the fridge door open for too long.  4th time was the charm.

Lesson of the story, Costco return policy is A+, avoid fridges with in-door water/ice dispenser, avoid fridges with hard to source replacement parts, and don't blindly trust what the manufacture support line tells you.

Offline USCTrojanCPA

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Re: Joys of replacing a fridge, attempt #4
« Reply #5 on: August 02, 2022, 02:43:01 PM »
I forgot to mention Fridge #3 was a GE.  I called GE to discuss the loud fan noise from the back and was told that it's normal for first couple of days.  After 2 days it did quiet down, but the fridge would take a long time to kick in after the door was left open (for loading groceries) while it was getting warm to 40-50F.  Again, was told by GE support that this was "normal", and I shouldn't obsess over temperature readings or request return.

We decided to replace fridge #3 with another GE of the same model.  Lo and behold the 4th fridge arrived, ran quiet from day one, and the compressor (?) kicked in quickly after leaving the fridge door open for too long.  4th time was the charm.

Lesson of the story, Costco return policy is A+, avoid fridges with in-door water/ice dispenser, avoid fridges with hard to source replacement parts, and don't blindly trust what the manufacture support line tells you.


Good advice, I'll throw in another one....DO NOT BUY ANY WHIRLPOOL REFRIGERATORS!
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Offline Innosint

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Re: Joys of replacing a fridge, attempt #4
« Reply #6 on: August 02, 2022, 03:18:10 PM »
The French Door LG refrig we have at home is a POS as well.

This thing looks new, but the bottom of the fridge will have frozen condensate that need to be break open and cleared out once ever 2 weeks.

The fridge fan coil will also freeze and get stuck once every month or two and need to be defrosted.

Still not sure what brand to get.

Looked everywhere, each brand seem to have turned to shit lately.

but so far the least offensive one seem to be Bosch, Kitchenaid, and friend just bought a GE that has no issue.

Offline USCTrojanCPA

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Re: Joys of replacing a fridge, attempt #4
« Reply #7 on: August 02, 2022, 03:54:23 PM »
The French Door LG refrig we have at home is a POS as well.

This thing looks new, but the bottom of the fridge will have frozen condensate that need to be break open and cleared out once ever 2 weeks.

The fridge fan coil will also freeze and get stuck once every month or two and need to be defrosted.

Still not sure what brand to get.

Looked everywhere, each brand seem to have turned to shit lately.

but so far the least offensive one seem to be Bosch, Kitchenaid, and friend just bought a GE that has no issue.

The GE fridge that I bought for my West Irvine home in 2012 is still going strong.  GE may be the least dirty shirt of the refrigerator bunch. My Samsung fridge is Vegas isn't cooling well and the ice maker stopped working a few years ago.
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Offline Ready2Downsize

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Re: Joys of replacing a fridge, attempt #4
« Reply #8 on: August 02, 2022, 04:10:24 PM »
I've had a built in since 1998 so I had to get another for this house and won't be getting a built in on the next house either because it only fits a 36" wide which I know won't nearly hold enough even for two people.

Before the subzero we just had, we have only had two refrigerators which were both GE. First was bought in 1981 and was going strong when we moved in 1998 and the other was a built in GE bought in 1998 which was also going strong when we sold our irvine house in 2015.

GE has the best reliability for just regular fridges so I wanted a counter depth GE but unfortunately the one I wanted is back ordered (STILL!) so I got a cheap old style top freezer kenmore from costco which we will put in the garage eventually.

We were going to get french door but the bottom drawer on GE seemed hard to pull out without heavy food in it, so we decided side by side is good for us.

Note that GE has sold appliance division to some chinese company so I have no idea if their reliability will continue to be as good as in the past.

For all fridges, ice maker and in door options are responsible for the most service calls, no matter the manufacturer.

Online CalBears96

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Re: Joys of replacing a fridge, attempt #4
« Reply #9 on: August 02, 2022, 08:15:16 PM »
We bought an LG fridge back in 2005 with in-door water/ice dispenser and it was working great for over 10 years. Maybe 5-6 years ago, ice started building up at the ice dispenser part of the ice container. I had to take out the container and knock off the ice every 3-4 weeks or so.

Other than that, the fridge is still working well. When we moved, my mom took it as spare fridge and put it in their garage, not using the water line.

 

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