Author Topic: Cetara Orchard Hills The Groves Shea Homes  (Read 52337 times)

Eyespii and 1 Guest are viewing this topic.

Offline scubasteve

  • Yearning for 949 / 714
  • **
  • Thanks
  • -Given: 67
  • -Received: 49
  • Posts: 301
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #390 on: January 16, 2021, 04:44:32 PM »
Out of curiosity when did they pre-qual? Trying to gauge how far down the list they got given I just did it right before new years...

Online Dr. CA Real Estate

  • Yearning for 949 / 714
  • **
  • Thanks
  • -Given: 16
  • -Received: 47
  • Posts: 323
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #391 on: January 16, 2021, 04:52:56 PM »
Out of curiosity when did they pre-qual? Trying to gauge how far down the list they got given I just did it right before new years...

The last calls are to people who registered around day models opened. 
Kris Mendoza
Platinum Realty
CA BRE License # 02085321
ariesmail1@yahoo.com
310-227-1434 cell

Offline USCTrojanCPA

  • Your CPA Realtor
  • Certified Irvine Addict
  • ****
  • Thanks
  • -Given: 2481
  • -Received: 1963
  • Posts: 9583
  • Gender: Male
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #392 on: January 16, 2021, 04:55:33 PM »
Out of curiosity when did they pre-qual? Trying to gauge how far down the list they got given I just did it right before new years...

I believe within a day or two of the grand opening. 
Martin Mania, CPA
AgencyOne
CA BRE License # 01799007
CA CPA License # 107675
mmania001@yahoo.com
714-747-3884 cell

Often imitated....Never duplicated!

Offline irvineboy

  • Yearning for 949 / 714
  • **
  • Thanks
  • -Given: 5
  • -Received: 10
  • Posts: 410
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #393 on: January 18, 2021, 06:04:05 PM »
I am curious if the buyers of Padova or other Shea Homes experienced exceptional customer service?  Or is it just the Cetara team who thinks it is ok to NOT provide great service that clients expect when buying a $2m home?  Or is it because of Covid that they are extra careful about buyers dropping in?  Or is it just the sale office who are hard to deal with? 
« Last Edit: January 18, 2021, 07:19:45 PM by irvineboy »

Offline Nguyen80

  • Tourist
  • *
  • Thanks
  • -Given: 15
  • -Received: 4
  • Posts: 49
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #394 on: January 18, 2021, 06:20:57 PM »
I%u2019m curious if the buyers of Padova or other Shea Homes experienced exceptional customer service?  Or is it just the Cetara team who thinks it is ok to NOT provide great service that clients expect when buying a $2m home?  Or is it because of Covid that they are extra careful about buyers dropping in?  Or is it just the sale office who are hard to deal with?

Partially Covid. Partially it’s who you deal with in sales office. I would avoid dealing with Leslie.

Offline seaturtle

  • Newbie
  • Thanks
  • -Given: 0
  • -Received: 5
  • Posts: 4
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #395 on: January 18, 2021, 06:59:51 PM »
Yes I’m curious if other Shea buyers had to google product numbers to see what certain options look like because the builder did not bother to include pictures in its catalog (which is actually a dropbox link containing random and sometimes outdated slides), or whether they were scolded for not making an appointment to get a quick measurement.

Offline JadedOne

  • Tourist
  • *
  • Thanks
  • -Given: 9
  • -Received: 12
  • Posts: 38
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #396 on: January 19, 2021, 10:07:48 AM »
Yes I’m curious if other Shea buyers had to google product numbers to see what certain options look like because the builder did not bother to include pictures in its catalog (which is actually a dropbox link containing random and sometimes outdated slides), or whether they were scolded for not making an appointment to get a quick measurement.

So to clarify for all the people that asked here, it sounds like your issues are:

1. The Design Center not being helpful and giving you details of upgrade options
2. Being scolded for dropping by the models for a measurement


I am buying at Cetara and this is my second new construction home, so I'm somewhat familiar with what to expect. I'm the kind of person that doesn't leave anything to chance if I can help it, so I did all my own research on the options and had very detailed questions to ask the office and design center.

I also had low expectations for Shea and their staff. I know first hand how hard it is to run a business during Covid, so their hands are tied on certain things or they have to follow procedures that may not make sense to everyone. I don't like zoom calls or making appointments, but this is our reality right now.

I have found Leslie to be helpful and by far the most knowledgeable person at the office. She is very responsive to emails (aside from the first two weeks after model opening) and I have no issues with her. The others have not been as helpful or knowledgeable but everyone has been friendly and there's been no rudeness towards me from anyone.

The design center experience is tough, because in my mind it's all about the designer you're assigned. Mine was pretty good, but certainly could have been better. Email responses take days/weeks and they just don't have all the info I need. As I mentioned, I did my own research and asked detailed questions. It's too big of a purchase to let someone lead me blindly.

One question I asked of the designer was if the multi-gen suite was not selected, would the downstairs shower have a bench? This mattered to me because of the option for a soap niche, which I wouldn't need if there was a bench. My designer said she asked and there is NO bench, despite the floorplan showing one. Now that construction is well underway of homesites, I found that they are definitely building a bench in that shower. So either my designer didn't ask and lied to me or Shea doesn't have their stuff together.

Similar for the floorplan showing two water heaters. I said the model has one, but the floorplan shows two. I was told the floorplan is incorrect. I believe there's only one, as modeled.

I consider these to be little things. Yes, we're spending $2m on a home and I would hope that it comes with a premium experience. At the same time, I'm fine as long as I (mostly) get what I want out of it. If that means doing some legwork, I've been fine with it. But it certainly has not been a "premium" experience, whatever that means.

Those are my 2 cents.

The following member(s) thanked this post:


Offline seaturtle

  • Newbie
  • Thanks
  • -Given: 0
  • -Received: 5
  • Posts: 4
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #397 on: January 19, 2021, 04:59:30 PM »
Yes I’m curious if other Shea buyers had to google product numbers to see what certain options look like because the builder did not bother to include pictures in its catalog (which is actually a dropbox link containing random and sometimes outdated slides), or whether they were scolded for not making an appointment to get a quick measurement.

So to clarify for all the people that asked here, it sounds like your issues are:

1. The Design Center not being helpful and giving you details of upgrade options
2. Being scolded for dropping by the models for a measurement


I am buying at Cetara and this is my second new construction home, so I'm somewhat familiar with what to expect. I'm the kind of person that doesn't leave anything to chance if I can help it, so I did all my own research on the options and had very detailed questions to ask the office and design center.

I also had low expectations for Shea and their staff. I know first hand how hard it is to run a business during Covid, so their hands are tied on certain things or they have to follow procedures that may not make sense to everyone. I don't like zoom calls or making appointments, but this is our reality right now.

I have found Leslie to be helpful and by far the most knowledgeable person at the office. She is very responsive to emails (aside from the first two weeks after model opening) and I have no issues with her. The others have not been as helpful or knowledgeable but everyone has been friendly and there's been no rudeness towards me from anyone.

The design center experience is tough, because in my mind it's all about the designer you're assigned. Mine was pretty good, but certainly could have been better. Email responses take days/weeks and they just don't have all the info I need. As I mentioned, I did my own research and asked detailed questions. It's too big of a purchase to let someone lead me blindly.

One question I asked of the designer was if the multi-gen suite was not selected, would the downstairs shower have a bench? This mattered to me because of the option for a soap niche, which I wouldn't need if there was a bench. My designer said she asked and there is NO bench, despite the floorplan showing one. Now that construction is well underway of homesites, I found that they are definitely building a bench in that shower. So either my designer didn't ask and lied to me or Shea doesn't have their stuff together.

Similar for the floorplan showing two water heaters. I said the model has one, but the floorplan shows two. I was told the floorplan is incorrect. I believe there's only one, as modeled.

I consider these to be little things. Yes, we're spending $2m on a home and I would hope that it comes with a premium experience. At the same time, I'm fine as long as I (mostly) get what I want out of it. If that means doing some legwork, I've been fine with it. But it certainly has not been a "premium" experience, whatever that means.

Those are my 2 cents.

Agree with you on the lack of premium anything (except on some of the option prices).

My examples were meant to be illustrative - unfortunately my issues with the Shea experience go beyond pretty pictures or bruised feelings. I’m just new to this site and not totally comfortable going into detail yet.

Anyway, after my original post, I’ve been contacted by a few new neighbors-to-be, so that’s been cool. Frustration and stress with Shea notwithstanding, I look forward to seeing all of you around the ‘hood.

The following member(s) thanked this post:


Online Dr. CA Real Estate

  • Yearning for 949 / 714
  • **
  • Thanks
  • -Given: 16
  • -Received: 47
  • Posts: 323
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #398 on: January 19, 2021, 05:06:07 PM »
Im making a WhatsApp group for Cetara neighborhood. Msg me if you want to join. Get to know your neighbors.
Kris Mendoza
Platinum Realty
CA BRE License # 02085321
ariesmail1@yahoo.com
310-227-1434 cell

The following member(s) thanked this post:


Offline variable229

  • Tourist
  • *
  • Thanks
  • -Given: 1
  • -Received: 10
  • Posts: 16
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #399 on: January 21, 2021, 05:02:52 PM »
I am curious if the buyers of Padova or other Shea Homes experienced exceptional customer service?  Or is it just the Cetara team who thinks it is ok to NOT provide great service that clients expect when buying a $2m home?  Or is it because of Covid that they are extra careful about buyers dropping in?  Or is it just the sale office who are hard to deal with?

We bought in different Shea homebuilder community and it was a pleasure to deal with the sales staff.  When we engaged with the Shea design studio to the construction foreman, Shea has been very accommodating with requested custom changes (ie. moving placement of air vents or canned lights etc) to accommodate planned future post-escrow work in our home.

Online Chegg

  • Tourist
  • *
  • Thanks
  • -Given: 3
  • -Received: 0
  • Posts: 17
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #400 on: January 21, 2021, 07:03:22 PM »
I am curious if the buyers of Padova or other Shea Homes experienced exceptional customer service?  Or is it just the Cetara team who thinks it is ok to NOT provide great service that clients expect when buying a $2m home?  Or is it because of Covid that they are extra careful about buyers dropping in?  Or is it just the sale office who are hard to deal with?

Far from exceptional, although the design center has been very pleasant, really enjoyed working with Lucy.  This is my 2nd Shea new construction, first was in Brea (Blackstone) and that was an exceptional customer service experience.

Offline OCIrvineLiving

  • Newbie
  • Thanks
  • -Given: 0
  • -Received: 0
  • Posts: 1
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #401 on: January 22, 2021, 11:47:03 AM »
I am curious if the buyers of Padova or other Shea Homes experienced exceptional customer service?  Or is it just the Cetara team who thinks it is ok to NOT provide great service that clients expect when buying a $2m home?  Or is it because of Covid that they are extra careful about buyers dropping in?  Or is it just the sale office who are hard to deal with?

Far from exceptional, although the design center has been very pleasant, really enjoyed working with Lucy.  This is my 2nd Shea new construction, first was in Brea (Blackstone) and that was an exceptional customer service experience.

We had an exceptional experience with the Shea Padova team.  We purchased at Phase 1 before the model was even built.  The sales office was always there to answer questions and kept us in the loop every step of the way.  They would make accommodations for us to walk through the model during construction so that we had a better idea of the layout.  After the model opened we were there every other weekend for measurements and ideas.  The staff always friendly and knowledgable. The construction team was more than accommodating on our needs as we did our flooring, tile, backsplash upgrades after COE.  The customer service team for the 1 year warranty was always around and would come by and check on things upon request.  We were really happy with the whole Shea buying process.

Offline USCTrojanCPA

  • Your CPA Realtor
  • Certified Irvine Addict
  • ****
  • Thanks
  • -Given: 2481
  • -Received: 1963
  • Posts: 9583
  • Gender: Male
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #402 on: January 27, 2021, 08:01:14 PM »
I called over to the sales office because a client had a question for them.  Leslie called me back and I asked her about when were people registered who bought in Phase 4 and she said "right around the beginning of Sept" which is right because my buyer who registered on Sept 5th hasn't gotten called yet.  When I asked what their chance was for Phase 5 she said basically zero because there were several people at the top of the list who were passing for the larger Phase 5 lots and said most likely they'll be able to buy in Phase 6 but for sure in phase 7.  Hope that helps everyone.
Martin Mania, CPA
AgencyOne
CA BRE License # 01799007
CA CPA License # 107675
mmania001@yahoo.com
714-747-3884 cell

Often imitated....Never duplicated!

Offline irvineboy

  • Yearning for 949 / 714
  • **
  • Thanks
  • -Given: 5
  • -Received: 10
  • Posts: 410
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #403 on: January 27, 2021, 08:35:13 PM »
Hey Martin, if buyers are not trying to buy the view lots in phase 5, why would they try for phase 6/7?  Aren’t those all interior lots and normal sized lots?  There will be a price increase later on also.

Offline USCTrojanCPA

  • Your CPA Realtor
  • Certified Irvine Addict
  • ****
  • Thanks
  • -Given: 2481
  • -Received: 1963
  • Posts: 9583
  • Gender: Male
Re: Cetara Orchard Hills The Groves Shea Homes
« Reply #404 on: January 27, 2021, 09:14:50 PM »
Hey Martin, if buyers are not trying to buy the view lots in phase 5, why would they try for phase 6/7?  Aren’t those all interior lots and normal sized lots?  There will be a price increase later on also.

One of my buyers who registered a bit earlier got called on the Plan 1 view lots for Phase 3 and 4 but passed but not sure if they'll get called for the larger non view lots.  They'll most likely buy in Phase 6 but may other buyer who got on the list on the 5th hasn't gotten called yet so they'll probably they may or may not get a home in Phase 6 or will probably get a home in Phase 7.  Both guys are fine with interior Plan 2 or 3 lots.
Martin Mania, CPA
AgencyOne
CA BRE License # 01799007
CA CPA License # 107675
mmania001@yahoo.com
714-747-3884 cell

Often imitated....Never duplicated!

 

Talk Irvine Links

[Recent Posts]
[FAQ / Rules]

Site Supporters


Recent Posts

SimplePortal 2.3.7 © 2008-2021, SimplePortal