Irvine Turtle
New member
Hello TI members, could any of you provide suggestion as to which agency would have jurisdictions on this scenario
1) Applied online for a rental for a specific apartment for a specific rental price with a specific start date which was shown as available on the Apartment company web page
2) Paid fee for credit check and deposit online per the application requirement using online credit card transaction.
3) The apartment company called and said their web page was incorrect the apartment was not available (infact no other available at the time but may be in a few months). They said they would refund the money in full.
4) Since refund wasn't received a dispute with credit card was initiated.
5) Apartment company then mailed a partial refund check.
6) Withdrew the dispute for the partial amount with the credit card company and deposited the refund check. Conditional credit given by the credit card company was immediately reinstated.
7) Two weeks later apartment company sends an invoice for the entire fee (indicating that they never received the credit card money) and assessing a penalty for initiating the credit card dispute. Credit card company says they have given the money back to the apartment company and will send statement to reflect that (see item 6, online statement already shows the reinstated charges). Apartment company still says they haven't received the money (and insist that it is not possible to withdraw the dispute) and they are going to send it for collection.
Tried Department of Consumer Affairs, then referred to housing, then referred to legal aid, who promptly referred back to Department of Consumer Affairs, who then referred to Department of Justice/State Attorney General.
Already initiated a complaint with BBB.
Where can this be properly reported? thanks.
7
1) Applied online for a rental for a specific apartment for a specific rental price with a specific start date which was shown as available on the Apartment company web page
2) Paid fee for credit check and deposit online per the application requirement using online credit card transaction.
3) The apartment company called and said their web page was incorrect the apartment was not available (infact no other available at the time but may be in a few months). They said they would refund the money in full.
4) Since refund wasn't received a dispute with credit card was initiated.
5) Apartment company then mailed a partial refund check.
6) Withdrew the dispute for the partial amount with the credit card company and deposited the refund check. Conditional credit given by the credit card company was immediately reinstated.
7) Two weeks later apartment company sends an invoice for the entire fee (indicating that they never received the credit card money) and assessing a penalty for initiating the credit card dispute. Credit card company says they have given the money back to the apartment company and will send statement to reflect that (see item 6, online statement already shows the reinstated charges). Apartment company still says they haven't received the money (and insist that it is not possible to withdraw the dispute) and they are going to send it for collection.
Tried Department of Consumer Affairs, then referred to housing, then referred to legal aid, who promptly referred back to Department of Consumer Affairs, who then referred to Department of Justice/State Attorney General.
Already initiated a complaint with BBB.
Where can this be properly reported? thanks.
7
