illinoisjoe
New member
I'm not sure if this will end up a rant or a plea for advice. Probably both.
My wife and I are getting a very dim impression of the Irvine Company right off the bat. We used their online system to put a hold on a place exactly as instructed by our slick TIC apartment showing guy. Now they are balking at my wife's SSN because she's a recent immigrant (SSN issued after 2015). They say she needs to present her actual card in person to them before they can move forward processing our application. Nobody mentioned this to us, though it definitely came up that my wife is from Argentina and she has an accent. Also, we were cleverly advised to only apply with one of our names, since they charge $45 per applicant. We chose her, and that ended up being the wrong choice.
Now we're back in Santa Cruz, with firm plans to move into an apartment that we may or may not have on July 1st. TIC is saying our only options are:
[list type=decimal]
[*]Have her travel back to Irvine with social security card in hand.
[*] Take care of all of this on our moving day, because we won't be busy you know, MOVING. And also I'm sure there won't be anymore unadvertised complications that keep us from unloading our truck.
[*]Submit a new application under my name (i.e. fork over another $245), since I'm a citizen with an appropriately aged SSN.
[/list]
I get that our situation is a bit unusual, but on the other hand, how many immigrants live in TIC apartments now? I doubt she's the first. What really gets me is that we were told our hold would be fully refundable for three days, so of course no one contacted us to mention this problem until day four. Now our $200 has gone from this deposit that was good for any TIC apartment to this thing we have to pay again just to edit the name and SSN on our application.
The contrast in their warmness and eagerness to communicate with us before versus after we applied is not encouraging. They've basically ghosted us since they got our $245. If I had $20 for every time someone there promised to call us back and then didn't, we'd already have our money back. I would have thought they'd wait till we'd given them a few months of rent money before ignoring us to such a degree.
I'd be glad to hear any thoughts and advice on this. Similar experiences?
My wife and I are getting a very dim impression of the Irvine Company right off the bat. We used their online system to put a hold on a place exactly as instructed by our slick TIC apartment showing guy. Now they are balking at my wife's SSN because she's a recent immigrant (SSN issued after 2015). They say she needs to present her actual card in person to them before they can move forward processing our application. Nobody mentioned this to us, though it definitely came up that my wife is from Argentina and she has an accent. Also, we were cleverly advised to only apply with one of our names, since they charge $45 per applicant. We chose her, and that ended up being the wrong choice.
Now we're back in Santa Cruz, with firm plans to move into an apartment that we may or may not have on July 1st. TIC is saying our only options are:
[list type=decimal]
[*]Have her travel back to Irvine with social security card in hand.
[*] Take care of all of this on our moving day, because we won't be busy you know, MOVING. And also I'm sure there won't be anymore unadvertised complications that keep us from unloading our truck.
[*]Submit a new application under my name (i.e. fork over another $245), since I'm a citizen with an appropriately aged SSN.
[/list]
I get that our situation is a bit unusual, but on the other hand, how many immigrants live in TIC apartments now? I doubt she's the first. What really gets me is that we were told our hold would be fully refundable for three days, so of course no one contacted us to mention this problem until day four. Now our $200 has gone from this deposit that was good for any TIC apartment to this thing we have to pay again just to edit the name and SSN on our application.
The contrast in their warmness and eagerness to communicate with us before versus after we applied is not encouraging. They've basically ghosted us since they got our $245. If I had $20 for every time someone there promised to call us back and then didn't, we'd already have our money back. I would have thought they'd wait till we'd given them a few months of rent money before ignoring us to such a degree.
I'd be glad to hear any thoughts and advice on this. Similar experiences?