This is why I'm Android... still recovering from yesterday; was going home bummed out when I got this email from the Wallet Team, I'm glad that the Wallet team is taking responsibility for this; and I expected nothing less from Google. Looks like my G-Nex soul will live on but the physical phone will be sent back to the mothership...
Backing up images of the homescreen and settings... this afternoon, it's a hassle, but I'm glad this problem will be resolved... let's see what their instruction are for return, maybe I can get a free battery, accessories or something for the trouble... I'm already going to loose the screen protector... oh bother...
Re: [#990xxxxxx] Follow-up to Google Wallet
It appears that your phone has experienced a rare hardware error with the
Secure Element that makes it incompatible with the Google Wallet mobile
app. We are currently working with our hardware partner to address this
particular error and are interested in obtaining your phone for further
For more information about the Secure Element and security with the Google
Wallet mobile app, please visit our help center athttp://support.google.com/wallet/bin/answer.py?hl=en&topic=1350361&ctx=topic&answer=1350362
If you are interested, we would like to offer you with a new Galaxy Nexus
on Verizon in exchange for your current Galaxy Nexus. You will be
required to ship your current phone to us in order to receive your new
Please reply to this email acknowledging whether or not you would like to
proceed with this exchange. If you would like to proceed, please include
the following information in your reply.
- Full name
- Google Account Username
- Shipping address
- Contact number
Once we receive this, we will send you our shipping details for your
existing phone and will ask for the tracking number once you have sent it.
Please let me know if you have any questions about this. Thank you for
your patience with this issue. We appreciate your help as we work to
improve Google Wallet.
The Google Wallet Team